“What do they mean?” How many times have you been asked this question by a friend who needs to get a handle on what someone’s trying to say to them? Part of what I do is helping people read in between the lines. People who have crossed continents or have a disability that impacts on their “inter-personal” communication skills and in turn their business.
Putting it in a nutshell, the bit of information they usually need when they ask me this question – even though they don’t know it yet (because you can’t possibly know what you don’t know) – is: the person you’re communicating with is an indirect communicator. The e-mails are confusing you because you’re a direct communicator. You take words at face value. To you maybe means maybe. To the indirect communicator maybe generally means no. Indirect communicators don’t want to say no directly because that can lead to embarrassment and conflict. Honesty is important to them as is harmony. Like any skill communicating in a non-direct style can be learnt.
If you want to know more about
The impact of direct and indirect communication
Whether you’re a direct or indirect communicator?
A future post will follow shortly on how to become a better indirect communicator. If you have any thoughts or ideas on this, I’d love to hear from you. Please do add a comment and perhaps I’ll use it in a future post.
Contacting influential people – whether they’re newspaper editors or MPs – can be a little like walking a tightrope. You know they’re busy people so you don’t want to hassle them unnecessarily; but you really want to engage them with your latest news, ideas, campaign . . .
Here’s some strategies that have worked for me:
- Do your research. Do you know someone who knows them? Perhaps they can give you an insight into the editor’s future scheduling; or an issue that’s keeping the MP awake at night.
- Keep the e-mail short, simple and straight to the point.
- Have these three key sentences ready: an introduction proving that you know something about the person; why you’re contacting them; and what your idea, offer or question is.
- Include your URL in signature. Make it easy for people to contact you.
- Be realistic and generous. Thank them in advance for any help they can offer. If you don’t get a response, don’t take it personally. Follow-up though.
- Write short, descriptive subject lines that give the reader a reason to open up. So you really need to know your audience. What’s important to them at the moment?
If you want to know more:
How to email important people
Best practice in writing email subject lines
Perfect subject lines
Do you have an email tip to share? Please do add a comment; and why not follow me on twitter @businesses4good.
1. Be realistic. We’d all like to have a magic wand but only the fairy queen has one.
2. Be clear about your outcomes. An outcome is not the activity itself (serving lunch to a group of older people who currently live at home) but the impact it has on their lives (it might increase their confidence eg ).
3. Be aware outcomes come in three shapes:
Individual: Frank feels much more confident.
Service level: 10 people are able to stay independent at home.
Strategic: More people can live the life they want.
4. Be rigorous about how you’re going to measure success.
5. Be careful to get buy-in from all relevant departments.
6. Be open. You might have to change your mind.
7. Be respectful of evidence. Experiment. Do a pilot.
8. Be clear about who’s meant to be doing what.
9. Be sure to encourage constructive feedback from all staff.
10.Be honest. Will this really make people’s lives better?
If you want to know more about outcomes-based policy development helpful reads are:
NCVO’s Measuring and Commissioning Outcomes and Social Value and The experience of the use of outcomes-based commissioning in Camden.
Hope this has been useful. Why not give me a shout if there’s a policy issue that’s keeping you awake at night. Please follow me on twitter @businesses4good.
“The single biggest problem in communication is the illusion that it has taken place.”
George Bernard Shaw
This quote speaks to me at the moment. Over the last month people who need communication help have been coming forward to get a bit of advice and support. Here’s 8 business4good tweets from last week all aimed at promoting effective communication:
If you’re interested in becoming a more effective communicator or perhaps you think your organisation could do with a quick communication audit why not give me a ring on 07966 369579. Always interested in good communication tips. Why not add one.
Please do follow me on twitter @businesses4good.